CLIENT INFORMATION


Information pertaining to our communication management methodology and our fundamental understanding of remuneration for (legal) services.

Communication

We greatly value the establishment and sustenance of nimble, uninterrupted communication between you and your legal practitioners and/or our office that furthers the interests of both parties – those of our clients as well as our own.
Our communication management system makes it possible, on the one hand, for our clients to contact their legal practitioner in as rapid and straightforward a manner as possible – and, on the other, for our lawyers to circumvent pointless downtime.

Highly qualified lawyers do not sit back in their chambers awaiting mandates: instead, they usually work to very stringent timelines. We ask that this fact be accorded due consideration by both parties. Clients should and must know that their lawyer – even if other legal practitioners so aver – may not always be available because other appointments and timelines simply do not permit this.

Nevertheless, all of us – lawyers and the wider team – always strive to make ourselves available to you relatively promptly, and in such a manner that none of the participants is under pressure of time. After submission of your enquiry, you may expect a response from us within 24 hours on weekdays. Specific clients can reach us virtually round the clock via mobile phone and e-mail.

Lawyers’ fees

At this juncture, please allow us the liberty of quoting the following statement made by John Ruskin (1819 – 1900), the English art critic, artist and social commentator:

“There is scarcely anything in the world that some man can’t make a little worse and sell a little cheaper.
The person who buys on price alone is this man’s lawful prey. It is unwise to pay too much, but it is also unwise to pay too little. When you pay too much, you lose a little money; that is all. When you pay too little, you sometimes lose everything because the thing you bought is incapable of doing the thing you bought it to do. The common law of business balance prohibits paying a little and getting a lot... It can’t be done. If you deal with the lowest bidder it is well to add something for the risk you run. And if you do that you will have enough to pay for something better.”

It is in this spirit that we shall be happy to discuss individual monetary compensation for services that we are to render to you or to your organisation within the parameters of a relationship governed by a mandate. In the event that we are unable to reach an agreement in this regard, this is indeed regrettable, but is nevertheless to be preferred to dissatisfaction evinced by you or by us vis-à-vis legal fees.

 

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